h477 Privacy Policy

Section 1

Introduction and Scope

h477 ("we", "us", "platform") operates an online betting and casino service for users in Bangladesh. This privacy policy ("policy") applies to the h477 website, mobile version, and all related services.

The purpose of this policy is to inform you what types of information we collect, why we collect it, how we use it, who we share it with, and what measures we take to protect your information. By opening an account or using the services at h477, you consent to this privacy policy.

This policy may change from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform. You are advised to review this page regularly.

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Section 2

What Information We Collect

h477 may collect the following types of information for the purpose of providing its services. Data collection is limited to necessary cases and lawful purposes only.

2.1 Identity Information

Information you provide during account registration or verification may include:

• Full name and date of birth
• Email address
• National ID (NID) or passport number (for KYC verification)
• Residential address
• Username and password (stored in encrypted form)

2.2 Financial Information

The following information may be collected for processing transactions:

• Mobile number for bKash, Nagad, Rocket, or Upay
• Transaction history and amounts
• Deposit and withdrawal records

Important: Full payment card numbers or detailed bank account information are not stored on our servers. Payment service providers manage this information according to their own security protocols.

2.3 Technical Information

When you use h477, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Page visit logs and session information
• Data obtained from cookies and tracking tags

2.4 Gaming Activity Information

The following information is recorded to improve your gaming experience and ensure responsible gaming:

• Betting history and results
• Game selection and session duration
• Bonus claims and wagering progress
• Voluntarily imposed restriction details (such as deposit limits and self-exclusion)

Section 3

How Information Is Used

h477 uses collected information for the following legitimate purposes. We never use your information for other purposes without your consent.

3.1 Service Delivery and Operation

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and rewards
• Offering customer support
• Managing the VIP program and loyalty rewards

3.2 Security and Fraud Prevention

• Detecting suspicious transactions or gaming activity
• Taking action against multiple account creation
• Preventing fraudulent activity
• Maintaining platform security

3.3 Legal Compliance

• Completing identity verification (KYC)
• Following anti-money laundering (AML) policies
• Responding to lawful requests from law enforcement authorities

3.4 Service Improvement

• Analyzing website and app performance
• Improving the user experience
• Testing new games and features

3.5 Communication and Marketing

With your permission, we may send relevant offers, bonuses, or promotional messages. You can opt out of such communications at any time.

Section 4

Sharing Information with Third Parties

h477 never sells your personal information. However, information may be shared with trusted third parties in specific circumstances. Each case is described below:

4.1 Service Providers

Necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), technical support providers, and game software suppliers. These parties are contractually bound to maintain the confidentiality of your information.

4.2 Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we provide only the minimum information necessary.

4.3 Business Transfers

If a merger, acquisition, or asset sale occurs involving h477's business operations, your information may be transferred. You will be notified in a timely manner before any such change.

4.4 Responsible Gaming Organizations

If a risk of gaming addiction is identified, or to enforce your self-imposed limits, limited information may be shared with relevant organizations.

Section 5

Cookies and Tracking Technology

The h477 website uses cookies and similar tracking technologies. These technologies improve your browsing experience and ensure the functionality of the website.

5.1 Essential Cookies

These cookies are necessary for the basic operation of the website. They are used to maintain login sessions, verify security, and save language preferences. Disabling them may prevent the website from functioning properly.

5.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection or game history.

5.3 Analytical Cookies

Anonymous data is collected to review website usage and improve services. This data contains no personally identifiable elements.

5.4 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may make some services unavailable.

Section 6

Data Retention and Security

6.1 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. After an account is closed, some information may still be retained for the following reasons:

• To meet legal obligations (generally up to 5 years)
• To resolve potential legal claims
• For fraud prevention purposes

6.2 Data Security Measures

h477 applies industry-standard security measures to protect your information:

• Encryption: All data transmissions are secured with 256-bit SSL/TLS technology.
• Access Control: Only authorized personnel can access information where necessary.
• Firewall and Security Monitoring: Our servers are monitored continuously.
• Regular Audits: The effectiveness of security measures is reviewed on a regular basis.

6.3 Response to Data Breaches

If a data breach occurs, we will notify the relevant authorities as quickly as possible and inform affected users. Immediate steps will also be taken to limit the damage.

Section 7

Your Rights Over Your Information

As a user of h477, you have the following rights over your own information. To exercise these rights, please contact our support team.

7.1 Right to Access

You may request a copy of the personal information we hold about you at any time. We will respond to this request within a reasonable time.

7.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. You can directly update much of your information yourself through your account settings.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Restrict Processing

You may request that the processing of your information be limited for specific purposes, such as stopping marketing communications.

7.5 Right to Data Portability

You can request to receive your information in a structured, commonly used format.

7.6 Right to Withdraw Consent

For information processed on the basis of your consent, you may withdraw that consent at any time. This will not affect the validity of any processing carried out before the withdrawal.

Section 8

Protection of Minors' Information

h477 strictly follows a 21+ age policy. No personal information is knowingly collected from minors. Our services are intended for individuals aged 21 and above only.

If we become aware that we hold information belonging to a minor, it will be deleted immediately and the associated account will be closed. Parents or guardians with concerns about this may notify our support team.

Section 9

Changes to the Privacy Policy

h477 reserves the right to amend or update this privacy policy as needed. If any significant changes are made:

• A notification will be sent to your registered email address.
• The changes will be clearly announced on the website.
• The "Last Updated" date at the top of the page will be revised.

The revised policy will take effect from the date of publication. If you continue to use h477 after the changes, you will be considered to have agreed to the new policy.

Section 10

Contact Us

If you have any questions, concerns, or requests related to this privacy policy, please get in touch with us. Our support team is always here for you.

For more information, you can also visit our Terms & Conditions, Responsible Gaming and FAQ pages.