h477 Terms and Conditions

General Terms

These terms and conditions ("Terms") form a legal agreement between the h477 platform ("h477", "we", "our") and the user ("you", "member"). h477 is an online betting and casino platform that provides services in Bengali for users in Bangladesh.

These terms apply to all use of the h477 platform, including accessing the platform, creating an account, placing bets, or participating in any gaming activity.

1.1 Acceptance of Terms

By opening an account on h477, you acknowledge that:

• You have fully read and understood these terms.
• You have agreed to comply with these terms.
• You are prepared to accept any changes to these terms if required.
• These terms must be read together with our Privacy Policy and Responsible Gaming policy.

1.2 Scope of Services

h477 provides the following services:

• Sports betting — cricket (BPL, IPL, T20, ICC), baseball, football, kabaddi, and other sports.
• Online casino games — including slots, live casino, and table games.
• Live dealer games — through major providers including Evolution Gaming and Ezugi.
• Various promotions and bonus offers.

Account Registration

Having an active and verified personal account on h477 is a prerequisite for using all services on this platform.

2.1 Registration Requirements

• Each person may create only one account. Multiple accounts by the same person are strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Providing false or misleading information is a breach of the terms and may result in account closure.
• If any information changes, h477 must be notified immediately via live chat.

2.2 Identity Verification (KYC)

h477 conducts identity verification to ensure a safe environment. You may be asked to submit identity documents (national ID, passport) in the following situations:

• At the time of your first withdrawal request.
• For large-value transactions.
• If unusual activity on your account is suspected.
• At any time deemed necessary at the discretion of h477.

Withdrawal processing may be put on hold until verification is complete.

Age Limit and Eligibility

3.1 Age Requirement

To create an account and use services on h477, you must be 21 years of age or older. By registering an account, you confirm that you meet this age requirement.

If h477 receives information indicating that a member is under 21 years of age, that account will be closed immediately and all related transactions may be cancelled.

3.2 Other Eligibility Requirements

• You must reside in a jurisdiction where online gaming is not legally prohibited.
• You must have a payment method (bKash, Nagad, Rocket, Upay) registered in your own name — transactions from third-party accounts are prohibited.
• You must be of sound mind and using this platform of your own free will.
• You are not using this platform on behalf of a government body for the purpose of testing services.

Account Security

4.1 Password and Login Details

It is your responsibility to keep your h477 account login details (username and password) completely confidential. Sharing this information with any third party is strictly prohibited. If you suspect any unauthorized access to your account, notify our support team immediately via 24/7 live chat.

4.2 Account Responsibility

• You are responsible for all activities carried out from your account.
• Allowing anyone else to use your account is strictly prohibited.
• It is recommended to change your password regularly and use a strong password.
• Always log in from a secure and personal device; logging in on public devices is risky.

4.3 h477 Security Measures

h477 uses 256-bit SSL encryption technology to protect your data. All financial transactions are processed through encrypted channels. However, it is your responsibility to ensure the security of your own device.

Deposits and Withdrawals

h477 ensures easy and fast transactions through Bangladesh's major mobile banking methods. All transactions are processed in Taka (BDT/৳).

5.1 Deposit Rules

• Minimum Deposit: ৳500 (for all methods).
• Supported methods: bKash, Nagad, Rocket, Upay.
• When depositing, you must use a mobile banking account registered in your own name.
• Deposits from third-party accounts will not be accepted and such deposits will be returned.
• After a successful deposit, the balance should be added to your account instantly; contact support if there is any issue.

5.2 Withdrawal Rules

• Minimum Withdrawal: ৳500 (for all methods).
• Withdrawal Time: Processing is generally completed within 5 to 30 minutes.
• Withdrawals will only be made to the mobile banking number used for the deposit.
• Withdrawals may be held if bonus wagering requirements have not been met.
• Withdrawals may be delayed if identity verification (KYC) has not been completed.

5.3 Anti-Money Laundering Policy

h477 is committed to preventing money laundering and financial fraud. In the case of suspicious transactions, we reserve the right to hold withdrawals and inform the relevant authorities. There is no option to withdraw without first making a deposit or playing games.

Bonuses and Promotions

6.1 Welcome Bonus

New members can receive a 100% welcome bonus on their first deposit up to a maximum of ৳10,000. The following conditions must be met to receive this bonus:

• To receive the bonus, you must select the bonus option at the time of your first deposit.
• Wagering Requirement: 25x — meaning you must wager 25 times the bonus amount before becoming eligible to withdraw.
• The deadline to complete wagering is as per the applicable rules from the date of issuance.
• Creating multiple accounts from the same household or the same device to claim bonuses is prohibited.

6.2 Ongoing Promotions

From time to time, h477 offers various promotional offers. Each promotion has its own terms, which are published alongside that promotion. As a general rule:

• A promotion can be claimed only once, unless otherwise stated.
• A subsequent bonus cannot be claimed using a bonus balance.
• h477 reserves the right to modify or cancel any promotion.
• If abuse of a promotion is suspected, the bonus may be cancelled.

6.3 VIP Program

h477 has three VIP tiers that provide additional benefits for regular members:

• Bronze: Weekly cashback of up to 0.4%.
• Silver: Weekly cashback of up to 0.8%.
• Gold: Weekly cashback of up to 1.2%.

You can advance to higher VIP tiers through regular and active play. The benefits and conditions of each tier are set by h477 and are subject to change.

Betting and Gaming Rules

7.1 General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled, unless h477 cancels it due to a technical error.
• If the internet connection is lost, any bet already placed will remain active.
• h477 reserves the right to set a maximum bet limit on any event or game.
• If incorrect odds or incorrect amounts are displayed due to a technical error, h477 reserves the right to cancel that bet.

7.2 Sports Betting

For sports betting, the official result of the specific match applies. If a match is cancelled, bets are generally refunded. Detailed rules can be found in each sport's section.

7.3 Casino Games

Casino games are powered by software from various providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi. The results of these games are determined entirely by a Random Number Generator (RNG), which ensures fair play.

Prohibited Activities

The following activities are strictly prohibited on the h477 platform and will be considered serious violations of these terms:

• Creating multiple accounts or using another person's account.
• Any form of fraud, manipulation, or attempting to hack the system.
• Bonus abuse — claiming bonuses through multiple accounts or by using bots.
• Placing bets using automated bots or software.
• Coordinating with other members to harm the system.
• Participating in match fixing or manipulating the results of internet casino games.
• Depositing or withdrawing funds from a third party's account.
• Money laundering or other illegal financial activities.
• Misconduct or making threats toward h477 staff.

If a user is found involved in any of the prohibited activities above, the account will be immediately suspended or closed and the associated balance may be forfeited.

Limitation of Liability

9.1 Service Guarantee

h477 always strives to provide uninterrupted service, however the service may be temporarily disrupted for the following reasons:

• Technical maintenance or upgrades.
• Internet connection or third-party software issues.
• Unexpected technical errors or cyberattacks.
• Any event beyond h477's control (force majeure).

9.2 Liability for Financial Loss

h477 will not be held responsible in the following cases:

• Financial losses from gaming or betting — this is entirely the user's responsibility.
• Unauthorised access to an account due to the user's negligence.
• Any loss caused by issues with the user's device or network.
• Delays or errors by third-party payment providers.

Privacy and Data Protection

h477 places the highest importance on the privacy of your personal information. Details on how we collect, use, and protect your information can be found on our Privacy Policy page.

10.1 Consent to Use of Information

By creating an h477 account, you agree that:

• Information necessary for managing your account may be collected and used.
• Anonymous usage data may be analysed to improve the service.
• Information may be provided to relevant authorities where required by legal obligation.
• You may be contacted regarding services relevant to you.

Responsible Gaming

h477 gives the highest priority to responsible gaming. We believe that gaming is an enjoyable form of entertainment and should never be a cause of financial or mental distress.

11.1 Self-Control Tools

h477 provides the following features for members:

• The ability to set deposit limits.
• The ability to request a temporary account break.
• The ability to apply Self-exclusion.

If you experience any signs of gaming addiction, contact our support immediately and visit our Responsible Gaming page.

Account Suspension and Closure

12.1 Account Suspension by h477

h477 reserves the right to suspend or close any account for the following reasons:

• Any violation of these terms and conditions.
• Evidence of fraud or suspicious activity.
• Providing false information or failing identity verification.
• Being found to be a minor or an ineligible person.
• The account remaining inactive for an extended period.

12.2 Account Closure by the User

You may request to close your account at any time via 24/7 live chat. Before closure, you will have the opportunity to withdraw your verified balance, however any active bonuses and bonuses with unfulfilled wagering requirements will be cancelled.

Dispute Resolution

13.1 How to Submit a Complaint

For any complaint or dispute, please contact our support team first:

• Immediate assistance via 24/7 live chat.
• By email: [email protected]

When submitting a complaint, please provide your account details, the relevant transaction or game information, and a detailed description of the issue.

13.2 Resolution Timeframe

h477 reviews all complaints promptly and strives to provide a resolution within a reasonable time. Complex cases may require additional investigation and time.

13.3 Final Decision

In dispute resolution, the decision of h477's authority will be considered final, unless otherwise specified under the applicable legal framework.

Changes to Terms and Enforceability

14.1 Right to Modify Terms

h477 reserves the right to change, amend, or update these terms and conditions at any time. A notice will be provided on the platform for significant changes.

If you continue using the platform after any changes, you will be considered to have accepted the revised terms.

14.2 Enforceability of Terms

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining parts will remain fully in effect. These terms constitute the entire agreement between h477 and you and supersede any prior oral or written agreements.

14.3 Contact

If you have any questions or feedback regarding these terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali